While many companies, suffering from financial strain, have put on hold their recruitment, others need to fill positions, both now through the lifting of lockdown. A quick search on Indeed Ireland found over 17,000 jobs currently being advertised – the world hasn’t stopped turning. Life goes on.

Luckily, technology is on our side. With modern video communication tools, online tests & virtual recruitment tools available, this article will focus on how best to support your HR team during lockdown and how to ensure you do not miss out on talent that you will need to elevate your business long after lockdown finishes.
 
Why Should You Still Recruit?
While much of the media rhetoric has focused on the job losses and the struggles of small and large businesses up and down the country during this pandemic, your business may still need to fill positions. Whether you’re in need of the latest software developers, or you’re a restaurant-turned-food-retail-enterprise, fighting to survive, there are a multitude of reasons why you might be looking for talent.

But how can you onboard new staff when you exist in a world two metres apart, fretting over whether a journey is truly ‘essential’?
 
Video Is Calling...
We’re are all now too familiar with those peculiar jingles of a video call. Zoom, Teams, Skype, Facebook, WhatsApp... the list goes on and on. It’s time to grab this technology and maximise its use. Get your best interview questions ready and get the video interviews organised.

Yes, it might be a bit different than what your HR office is used to; no hand shaking judgements, office introductions. But during these unprecedented times, your new recruit will have to begin their working life with your company from the comfort of their own home, with their own device and communicating through video.

Holding interviews via video shouldn’t be much different to the real, in-person thing. While you may be worried that you could misjudge a person’s character by just a phone call, video provides the opportunity to correctly judge someone’s personality, monitor their body language and eye contact, and get a better grasp of their experience.
 
Online Testing
Depending on the advertised role, one or several video calls may suffice during your Covid-19 onboarding process. However, if you want some extra reassurance, you could investigate implementing some form of an online test. From sophisticated question and answers tests that have been pushed in the online application processes of large supermarket chains such as Lidl or Tesco, through to simple long-form answer forms where you can get an initial feel for the candidate, this will help your HR team to differentiate who you should take the time to video call and consider for the role, and those who may not be fit for the position.

Schools & universities have been quickly forced to implement online exam testing for students. Just like this, your business should consider online testing tools that could help you to identify the right recruits and aid your business during a post-lockdown period for your organisation.
 
Found the Recruit? Time to Onboard
You’ve successfully held the application process, video calls and online tests. Lockdown may have eased by this point, but most likely it will still not be safe to onboard this new colleague in the office. Time to onboard from home.

Ensure you have a structured plan in place. It is always a stressful process beginning a new job with colleagues you do not know and possibly new skills to learn. While your new staff member might have to worry about the morning commute, it is still crucial that you as a business can best support them during the lockdown.
Organise video calls with the people or teams that they will be working with; your colleagues should know they have gained a new staff member and be encouraged to help train them. Why not organised an evening Zoom quiz to help your new colleague get to know the others better?

Having an effective online onboarding plan in place will ensure your new recruit feels valued by their new workplace and has equal opportunities for training and development that they normally would have access to pre-coronavirus. They will feel much more comfortable when the time comes for lockdown to ease and a return to some form of previous working practices.
 
 
 
 

You may well have lost count of the number of days you have been in lockdown. As much of Ireland’s workforce adapts to the ‘new normal’ of a working from home routine, ‘technical difficulties’ are becoming increasingly obvious.
As the pandemic has swept the island of Ireland, many businesses have been forced to alter their operations, with workers given laptops and applications like Microsoft Teams, Zoom & Slack. Despite this investment, technology only works if your staff can get the full utilisation out of it. Worried about how to get the most out of your staff during lockdown? Here’s how your HR team to best communicate any technological changes during this period and how to get the most out of this new technology.
 
Staff Challenges with Technology
Until only a few weeks ago, much of the Irish workforce had never even considered working from home before. Perhaps many thought it simply wasn’t possible. Nonetheless, your colleagues have been given the challenge of learning the discipline of working daily from home, and with this, adapting to the new technologies enabling this.
Whether this takes the form of live chat features, video calls through to using workplace programmes remotely, many of your colleagues may feel daunted by this.
It's important to understand these issues and understand how colleagues of all ages may feel overwhelmed by this new way of working coupled with the challenges that the current environment also presents.
With an abundance of ages, cultures and creeds, your staff and their experiences of this type of working may be very different. To get the most out of your staff during this period, it is paramount that they can maximise the capability of the technology brought to them.
 
Maximising Technology’s Capability
1.     Engage staff from the beginning
Picking the right technology can be a difficult task. You need to find what will work for your operations and your staff, as well as your business’ purse.
Engaging staff in these challenges and adaptions from the beginning will make all the difference. Use your HR team to chat with colleagues, understand their daily tasks within their job roles and what they would like to see or use during their time under lockdown. Perhaps they have used a certain application or brand in a previous workplace or personally; certain operations might require certain applications that are a must-have to work efficiently remotely.
Speaking with colleagues before you invest & make decisions will help your performance during this stressful period and make it easier for staff to adapt this new working from home culture.
2.     Provide the right resources
After speaking with colleagues and considering what you, as a business, needs, you should be in the perfect position to provide the right resources.
Training programmes that can be delivered remotely on these new technologies and applications will ensure staff are clear on what work you expect to be delivered. This will ensure they know how and when to use new applications, and maximise the potential for your business.
Sometimes too much information is just that – too much. It is easy to throw every resource or bud of information that you may feel be useful to some colleagues, but this can easily overwhelm. Remember – for many of your colleagues, this could be the first time that they have attempted to work from home. Amidst children who may be off school, caring duties for older dependents or partners who are simply off for the day, your colleagues will face many distractions and challenges during this ‘new normal’. Ensure you ping the right resource, not every resource, to your colleagues.
3.     Monitor & Review
Lastly, there’s always room for improvement. To measure this, ensure you are continually monitoring. Whether this is through your own department or through your management team, continue to gather feedback from colleagues. Check out what is and what isn’t working, what you are getting from these new technologies and applications, and what could be maximised further in order to get what you have invested in.
Reviewing your new work from home practices will help set up a future model for your business which may aid change in the aftermath of this pandemic. Most importantly, reviewing these practices can greatly improve the short-term results for your business and your customers or clients, ensuring present day performance isn’t hindered by our present-day pandemic.edit.

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While this period of redundancy and lay-offs may be hard to manage as a business, it’s likely the aftermath may be just as challenging. For those staff lucky to keep their jobs, they may feel threatened of further risk in the future. They may feel guilty that they have been able to stay on while fellow colleagues have not, resulting in negativity towards your business.

Your HR team can act as a catalyst to boost staff morale in such incidence as this. As they say, ‘Rome wasn’t built in a day’ and neither can your business’ reputation be rebuilt as quickly. Leveraging the skills and talent of your HR team is crucial. Here’s why:
 
Loss of Loyalty

Periods of job loss can be a tough road to navigate. With different policies for different types of workers, legalities and a host of other related issues, it can be hard to keep focus on what matters – your staff. Regardless of their situation, they should always be at the forefront of any decisions.

Often, job loss can leave existing colleagues anxious for their own future. This can impact not only on their morale but in their long-term loyalty towards your business. With fears for the jobs in the future, many of your staff may begin looking elsewhere for a job with better prospects.

Maximise the potential of your HR team by ensuring that communication to all staff about these changes is a top priority. Explain fully why any redundancies are made and if you intend to keep certain staff on, communicate this to them. This will avoid any unnecessary anxiety amongst colleagues, keeping them onside and loyal towards your plan for your organisation in the future. While you may have been forced to lose valuable skills and talent due to financial constraints, this doesn’t mean that you can’t retain the talent that you have left; boosting staff morale by communicating all changes to your business will maximise loyalty and your future talent retention.
 
Rebuilding Your Reputation

It might take a decade to build a reputation in business, but a period of job loss can wipe this away, harming the perception of your organisation both internally and externally. Internally, your existing staff may distrust your plans for the future, feel guilty to those colleagues who have lost their jobs, impacting on their capacity to remain loyal to you. But your HR team can help with that.

Facilitate one-to-ones and focus groups of staff where you, as a business, can personally thank them for their loyalty towards your organisation, while listening to their concerns over any recent job losses. Ask your staff questions about how they feel regarding the situation, and where they would like to see change. But remember: don’t just ask, listen! It is all well and good leveraging your HR staff to organise these discussions, but if you don’t listen, you can’t act on any feedback.

Without action, your reputation will remain poor and you may struggle to retain talent and keep staff onside. It may be a challenge but your HR team are here to help.
 
Keeping ‘Human’ at the Heart of Business

The clue is in the name – Human Resources. Job loss, financial insecurity, stress – these are all issues that can challenge staff – your humans!

Your HR team and their skills have the potential to make a lasting difference to your business in the aftermath of job loss. Keep human and personal to your staff by facilitating discussions, using feedback and communicating effectively why you have had to make cuts, how this will help your business and your staff in the future, and what you need from your colleagues within your organisation.

We are all people at the end of the day, and your people will appreciate your efforts as a business to remain personable and approachable during any period of job loss.
 

Up until recently, for most people across the globe, a commute to work was something of a given, with the length, breadth and challenge of these commutes varying.

For some, your workplace could be your home, or a few streets away. For others, getting to work involves a stressful mix of trains, busses, car journeys & speedy walks in the rain, culminating in a multi-hour commute.

But in 2020, is this necessary? In the face of the recent global Covid-19 pandemic, businesses worldwide opened the floodgates for flexible working arrangements in multiple sectors, as the struggle to contain and delay the virus grew. Despite this, there is a chance that many of these businesses could revert to their old customs. Here’s why avoiding the rush hour commute could be positive for your business.
 
The Ever-Increasing Irish Commute
Irish workplace culture remains very much on a 9-5 basis, yet the commutes seem to grow increasingly worse.
1 in 10 Irish commuters spent an hour or more commuting to work in 2017, a 31 % increase in the 5 years previous. Meanwhile, AA found earlier this year that over half of Irish drivers spent longer commuting from work than they did in 2019.

While urban areas such as Dublin & Cork bear the brunt of Irish commuter woes, rural areas consistently suffer from poor transport connections, leading many people to overcrowd Ireland’s cities and only add to the increasing traffic pressures.

Something clearly must give – could it be your business’ working hours?

While our previous article delved into the possible pitfalls flexible working arrangements can present to your staff & business, flexi-time also provides the opportunity to calm the pressure on your commuting colleagues, leading to better performance & better work-life balance.
 
The Benefits & Necessity to Calm The Rush Hour Commute

1. Better Workplace Health

We’ve all been there. Started our early morning commute calm & collected, only to be met by burgeoning traffic delays, cancelled trains or the odd extreme weather element just to add into the mix. Arriving to work stressed to the hills is not a sign of a healthy, satisfied worker, but the opportunity for this stress to impact on your colleagues’ ability to work & your business’ performance as a result.

Introducing the opportunity to be flexible on working hours will allow colleagues to stagger their commutes, meaning less time in a car, bus or train, and more time in work, happy & ready for the day ahead.
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Meanwhile, for colleagues with personal dependents, flexi-time will give them the opportunity to get back home when they are needed, and not worried about the evening rush-hour commute ahead of them which could mean a missed swimming lesson, or a late departure from childcare.
 

1. Better Talent Retention

If your staff are unhappy with any aspect of their job, they could go walking. ‘Location, location, location’; where a workplace is relative to where you live is a vital part of any job. The shorter the commute, the more ‘me’ time you have left at home. In fact, 40% of Irish commuters claim they would take a pay cut if it meant being nearer to home.

By providing flexible working arrangements, this can ease staff stress around commuting, giving them back more time to be at home rather than travelling to and from work.

By doing so, you will most likely retain more talent and avoid the risk of a skills gap simply due to the location of your offices.
 
3. Better Business Performance
Psychologist Shawn Achor reflects: “Happiness inspires productivity” - the same can be said for your workers. Replacing the stress & pressure of the traditional rush hour commute with more flexible working hours will mean that your staff can enjoy shorter & less stressful commutes.

Coupled with the result of increased home time and a calmer start to the working day, your colleagues will be ready & willing to perform to a much greater capacity without the dreaded evening commute looming over them as the day wears on.

By taking this small step to changing the way your organisation & staff work, your business performance will increase - make flexible working arrangements beneficial & necessary for your business this year.

Dominating headlines since the rush of Brexit was swept away and the health crisis began to take a turn during 2020’s Chinese New Year, Coronavirus is on the tip of everyone’s tongue.
With numbers now hitting over 118,000 across the globe 43 in the Republic of Ireland (as of 11th March 2020), this health scare has swept the world’s population. Take a run to your local supermarket and you’ll be hard pressed to find a bottle of anti-bacterial hand wash, soap or hand sanitizer, while people stockpile as the threat begins to loom much closer to home.
Meanwhile, businesses are also feeling the pinch. Flybe has ground to a halt, while businesses within the hospitality & tourism are beginning to feel the domino effect as people decide to stay at home rather than book their summer holidays. Other businesses are awaiting what the impact will be on the wider economy; how many workers will have to take sick leave, either for themselves or a dependent? How will this impact performance? Will businesses simply have to shut up shop?
As the uncertainty rises, it is crucial that you get your HR team ready & waiting for the coronavirus to hit your workforce. Here’s what you can do about it.
 
Health First
Before we delve into the practical steps that you can take to protect your workers, customers & business during this health epidemic, it is important to note one crucial thing: remember to take health first above all else.
The threat to your business is very real, it’s clear for many businesses across the globe. And while it can be easy to fall into the trap of worrying over the books, it is crucial that you ensure workers, at any level, put their health first. While it is hoped that the hype will die down in the coming months, prepare for the worst-case scenario. You need your staff and they will need you – ensure they have all the support that they need to get back to work healthy and fit in the weeks and months after this virus begins to wane.
 
What Can Your Business Do About Covid-19?
No doubt about it, Coronavirus is a major threat to your business, your livelihood and Ireland’s economy. But here are some steps that you can take in the fight against this illness:
 

1. Safety First

Protecting your staff and your customers is paramount. Whether you are a coffee shop, a newsagent, hotel or library, most workplaces will involve the interaction of many groups of people; staff, customers, stakeholders, suppliers, delivery drivers – we could go on.
As people come & go, it is important to put safety first. Display official HSE signage throughout your place of work as well as electronically to all staff and customers. Encourage staff to take regular breaks to wash hands and care for their hygiene. Ensure the necessary hygeine products are available for all staff & visitors nd if needs be, enforce people to care for their hygiene.
Understandably, there is no need to treat your workforce or customers like children. However, kind but firm & consistent reminders will work best in getting the necessary messages across for hygiene purposes.
 

1. Be Clear On Sick Leave

As the media rushes to provide the latest developments on the virus, it can be easy for your staff to feel overwhelmed by this flood of information, which often could be misconstrued or over-hyped by news publications.
To tackle this, ensure you provide clear policies from your own employer perspective. Ensure all staff are clear on the procedures that they should follow if they feel that either they or someone close to them may have caught the virus.
Task management with the role of overseeing all staff, maintaining regular checks on how their staff are feeling and identifying any possible signs of the virus which should lead to testing of an employee.
If an employee is unfortunate to catch the virus, ensure that they are clear on what sick leave rights they are entitled to and ensure that you fulfil these policies. Maintaining consistent communication between all staff will build trust & provide some clarity to ease any worries staff may feel during this period.
This may sound somewhat regimental, but it is a must if you are to ensure that your business and staff battle coronavirus the right way.
 

1. Provide Work From Home Arrangements Where Possible

We get it – it isn’t always going to be possible to let employees work from home. If they run a warehouse of delivery goods, run operations in a hotel or if your business’ systems are simply impossible to access remotely, working from home will not be possible.
However, many businesses in 2020 have the capacity to allow staff to work from home during this epidemic. If your systems are on a cloud and if staff can operate simply from a laptop and/or phone, this will provide the opportunity for staff to self-isolate form the office, better protecting your workspace, colleagues & customers from the virus.
While it could impact some of your operations, this would allow staff to avoid interacting with large groups of people, making infection less likely and the road to a plateauing of the virus much nearer.
 
 

​A few months back, I introduced a topic that is ‘hot’ in the current HR dialogue: the need to futureproof your workforce for the digital age, and in particular, the need to upskill staff.

Over the coming weeks, we’ll be diving deep into upskilling for the future, the barriers businesses currently face, and what Ireland’s organisations, large and small, need to be focusing on in the short and long term if they are to succeed in the future digital age.
 
Digital Transformation: What Exactly Is It?

One of those phrases that sounds informative yet says very little, it can be easily summed up as a process of digitising all methods and applications for working within a business. From placing all systems onto a cloud, to swapping out the monitors for laptops which enables remote working, and everything in between.

While it can be said that many businesses throughout Ireland have certainly started on a path of Digital Transformation, by no means has this been successful. Rather, the very thing that it is meant to be helping is the same thing hindering its success – people.
 
People – The Failure of Digital Transformation

Technology, no matter what it is, can only be as good, as helpful, as effective, as the people using it. In 2020, Ireland’s workforce is bigger in demographics than ever before, with more generations than ever before working alongside each other. With different age comes different experiences, different abilities and different attitudes to this ever growing digital revolution in Ireland’s workplaces.

Many Irish businesses have plugged their resources into providing the latest technology to their workforce in an attempt to keep them engaged and to keep the organisation ahead of competitors. But what is the use of this tech if no one knows how exactly how to use it? Have any businesses actually asked their workers if they are comfortable with this introduction?

Failure to consult workers has most likely resulted in poor attitudes towards this technological drive, regardless of age. Instead of making jobs easier and work more efficient, the view in your organisation may incline towards technology as a hindrance and as a threat to work as we know it.
 
But What Can You Do to Reverse These Attitudes?
As the saying goes, often it can be a case of ‘What is done is done’. By introducing a rapid flurry of new technology without instruction or explanation, your workforce may feel that their jobs are at risk or may feel overwhelmed by the pressure of ensuring that they can use this tech efficiently. Not only could this impact your talent retention or workforce morale, but it puts your business at high risk of a cyber security breach. What if something that is meant to be secured within a cloud is shared to the public by a staff member? Or a staff member uploads content that could harm your hardware?

Do not threat – get your Digital Transformation on course for success and avoiding failure via human error with these simple steps:

• Communicate from The Inside Out

In an increasing competitive market, much of your budget and your time could often to be allocated to your external communications; PR, marketing & advertising.

But internal communications should come first – your staff should come first. Futureproofing your workforce can only be successful if you communicate all changes with said workforce appropriately. Whether this is through simple explanation via email, group workshops or 1-to-1's, however appropriate, elevate your HR team and communicate with all staff at all levels, and at all points of your Digital Transformation.

This will help to reduce staff fears and improve attitudes to technological change. Thorough explanation will provide context to staff and help to increase understanding, keeping staff onside and morale high.

• Show Some TLC – Train, Learn, Commit

​Staff should come first – any HR team would push this message. But don’t beat around the bush – put this attitude into action with a bit of TLC.

If you introduce a new programme, a new method or working or new equipment – train your staff! A futureproofed workforce will only gain success if they know what they are doing and why. Provide in depth training to ensure all workers can use new technology efficiently. This will highlight your commitment to their learning and development and guarantee that this new technology is used correctly for its intended purposes – to develop your business, improve efficiency, increase productivity and provide staff, not machines, new opportunities.

• Give A Little, Get A Lot

​It is not enough to just provide initial training or communicating briefly at the beginning of this Digital Transformation. It is much more a case of ‘giving a little and getting a lot’.

Ensure you have the necessary resources in terms of money, time and staffing to ensure that all workers are constantly refreshed on any new programmes, applications or wider technology within the workplace.

Host regular workshops to facilitate staff discussion on the effectiveness of new tech developments – this gives you an opportunity to get real feedback from the foundations upwards on what digital solutions are working and what is not. This will also give management and HR the opportunity to assess whether your people are using technology appropriately and whether there is any risk of more ‘human error’ occurring.

By consistently giving a little, onboarding your workers into a digitised, futureproofed organisation will and give a lot in the long term.

​Recruitment & diversity are high on the agenda for 2020 – and they will most likely remain for some years to come. But there is one final HR element that could help make your business a success in 2020 – inclusion.
Since 2016, 189 complaints of workplace bullying have been made to Ireland’s Health & Safety Authority – the lack of inclusion in a workplace can be detrimental to your business.
Inclusive, supportive, approachable – invincible. Why wouldn’t you want your workplace to be like that?
Here’s why inclusion will be crucial in 2020 & how your HR team can help make this a reality.
 
Inclusion: Why So Important?
If you have read this series so far, the talent war in Ireland won’t be new to you. With around 40,000 potential new jobs to be created in Ireland in 2020 forecasted already, recruitment is a busy sector. It’s safe to say that this, coupled with low unemployment, leaves Ireland in a stalemate when it comes to talent retention.
When somebody is working for your business or considering applying, the atmosphere, the team & the culture are everything. Yes, commutes and salaries are things to consider – but if your workplace isn’t inclusive of everyone, if colleagues do not put in the effort with each other, if the working environment is negative or toxic, then talent will simply move on.
Everyone is different and difference should be embraced by all throughout the organisation, with everyone’s strengths spotted and encouraged to grow.
An inclusive workplace where all people feel valued by each other, get on with each other and feel approachable with each other, is an invincible workplace.
 
Building An Inclusive Workspace
Inclusion is easier said than done – you have multiple hurdles to jump over; personality traits, age differences, varied interests, different backgrounds, the list is endless. Building an inclusive working environment can be a challenge, but it is a must if you want to keep staff satisfied & happy, and productivity at its peak.
Here’s just some ways in which you can lay those foundations to build a better inclusive workspace for your colleagues:

• Team Meetings

Often these can be tainted in negativity – yes, some meetings could have been communicated via email. However, businesses shouldn’t become too reliant on email or other communications tools like Slack. If you want your employees to feel like a team, make sure they are having literal face time with their colleagues.
Team meetings need to be a regular occurrence – whether that’s in a boardroom, at the local coffee stop or over lunch, regular and productive team meetings will help build your team’s relationships with each other, make them feel that their work is valued by their colleagues and help to advance productivity in the long-run.
Holding regular team meetings lends more benefits than just making sure your team get on – it helps to get stuff done quicker and more efficiently; colleagues will feel that they can approach staff much more easily.

• Zero Tolerance for Exclusion

Have you spotted any signs of exclusion in your workplace recently? Is there a colleague that always seems to miss out on an invite to Friday lunch? Isn’t offered a coffee when the rest have? Or perhaps has made you aware of more serious workplace bullying?
Come down hard on this – don't just hide behind your office door hoping change will happen overnight and all your colleagues will begin to get on. That isn’t going to happen.
Work cohesively with your HR team to carefully monitor for any signs of exclusion or bullying and once spotted, deal with it.

• Workplace Culture

Once you have nailed this zero-tolerance approach, what next? Embed it into your workplace culture.
Depending on the size of your business, this might be a short-term or long-term change. Mixing departmental reams regularly will offer colleagues an added opportunity to get to know different colleagues and branch out their work networks.
If you’re a smaller team, demonstrate with leadership that inclusion is high on your agenda by practicing it yourself – treat your colleagues to a coffee, include them on more client meetings – ensure that you practice what you preach in order to embed this approach within your culture.
 
Inclusive = Invincible
Make 2020 a success by ensuring your workplace breathes inclusion. Win the talent war by demonstrating that you take inclusion seriously and improve the working lives of your colleagues by taking a zero-tolerance approach to exclusion of any manner.
In 2020, an inclusive workplace might well mean an invincible workplace – make 2020 a success and get building an inclusive working environment. 

2020, the year of the rat & the beginning of the 12 animal cycles of the Chinese Zodiac. What has this got to do with HR & recruitment exactly? It means a year of new beginnings & renewal. Any clearer?

Recruitment is a massive challenge across the globe, but especially in Ireland – unemployment is now at its lowest in 13 years, 4.8%. Workers are mobile, untied to their current employers & on the move – on the hunt for new beginnings & renewal. 

In this uncertain climate, businesses are in need to keep a 2020 vision on their recruitment outlook; to keep an eye on the challenges the year might bring for talent retention, to see where the organisation could be losing valuable skills.

Use this year of new beginnings & master your recruitment – make 2020 a success. 
 
Ireland’s Top Hiring Challenges 

Recruitment is a lengthy process, both for the candidate and the HR team. Sifting through CVs, organising interviews and drafting offer letters, this costly, time-consuming part of any business brings with it a multitude of challenges: 

Hiring takes too long - in this market of low unemployment, talent is snatched up quickly. Over-complicated, lengthy recruitment processes that exist within various sectors across Ireland can put candidates off, leading businesses to lose out to competitors.

Cost of living is too high - Dublin now costs more to live in than London, Vienna or Vancouver. For the rest of Ireland, the cost living could be set to rise by up to €1,300 if a Hard Brexit were to take place. With the availability of talent in Ireland at its lowest since the Celtic Tiger, businesses are being forced to seek skills abroad. The cost of living will only hamper this search.

A lack of talent retention costs - the expense & time of hiring is only half the battle. When a business loses a professional, the HR team must begin the battle again, costing your organisation time & creating further expenses incurred from this loss of talent.
 
Master Recruitment in 2020
So, 2020 is all about a year of renewal and new beginnings. Here’s how you can take a renewed approach, master recruitment and make the year an HR success:

• Invest in HR & Strategy

Take a 2020 vision of your recruitment processes. Ask yourself is it too long? Should application steps be reduced or combined into the one assessment? How can you maximise your HR team further by streamlining these processes?

Consider the time of year and the periods that are heavily recruitment-driven - does it suit your business better to recruit during short, concentrated bursts, or would it be more beneficial for your HR team to recruit continually throughout the year?

Recruitment marketing, especially online, is one of the largest growing sub-sectors as we move towards 2020. Is your organisation relying solely on its HR team to find your talent? Why not get your marketing staff involved, working together with HR to promote your job roles further and to help attract a larger pool of talent?

• Invest in Talent Retention

The buck doesn’t stop once the offer letter is agreed and the contract signed. That’s just the start - retaining your talent, marketing your brand both externally and internally is crucial. If your staff aren’t proud to work for you, or do not consider their position valuable, they will simply move on to the next role.

Take talent retention as seriously as your recruitment - deal with existing employee issues swiftly to keep job satisfaction and morale at a high and staff turnover to a low.

Ireland’s cost of living - whether you like it or not, your business alone won’t be able to do much to change this overnight. But there are measures you can have in place to make life easier for your current staff and aid your HR team in their battle to find you the right talent.

If you are city-based, the cost of living is more likely a bigger issue for you than your rural counterparts. Consider introducing flexible, remote working for employees, providing them the option to avoid the commute during parts of the week. If you have the budget, why not weigh up the benefits of investing in a rural hot-desking hub if a large section of your employees are concentrated in certain areas. To offset the negatives of a high cost of living, integrate better working benefits into employee contracts - this could attract talent to take a chance on the cost of living and showcase your willingness to invest in staff in the long-term.

 2020: A Year of Success

During this year of renewal, your business has the prime opportunity to take a renewed approach to success. Mastering recruitment will help you to make a start on your path of success, ensuring you attract the right talent and then make them feel valued to retain them afterwards. 

The tinsel is on the tree and the naff Christmas jumpers have been ordered. Over the coming weeks, employees will descend in their droves upon bars, restaurants and hotels across the country (and further afield in some scenarios) as the festive season kicks-in.
 
For the vast majority of employers, the Christmas parties is a chance to let your hair down, get to know your team at a more informal level and show thanks to everyone for their contribution they’ve made over the past year. However, it’s critical you ensure things don’t get out of hand.
We might not like to think about it, but the Christmas party is fraught with dangers that could severely impact employee relations and even lead to legal issues for your organisation. As such, it’s important a balance is struck between the seasonal merriment and clarifying that inappropriate behaviour, such as sexual harassment, will not be tolerated.
Guilty by Association
Many employers are not aware that their duty of care to staff extends beyond normal working hours to work-organised Christmas parties. The legal position on it, and other similar events outside the office, is that they are sufficiently related to work to warrant liability. This means that you, as an employer, are responsible for the wellbeing of staff over the course of the party.
Moreover, the law may also hold you responsible for the actions of your staff. As an employer you may be vicariously liable for any employee wrongdoings. Put simply, with the Christmas party deemed as a work event, should a member of your team act in appropriately – be it sexual harassment, verbal or physical abuse, and so forth – you could be found guilty by association.
 
In the #metoo era, where people are rightly more willing to share and denounce their experiences of sexual misconduct, employers too, have a responsibility to take measures to minimise the risk of such unacceptable behaviour.
Here are some measures you can take to limit your exposure and encourage a fun, respectful Christmas party:

• Put your policies in black and white

Do you have a Christmas party policy? If you don’t, you’re in the majority. Most employers feel their existing work/ alcohol and substance abuse policies are sufficient. The reality is that they just create ambiguity. A dedicated policy ensures there is no confusion among employers as to what is deemed inappropriate behaviour and the repercussions of disregarded in company’s position on such matters.

• Communicate clearly and concisely

There’s no point having a policy if no one knows about it. Email communications relating to the Christmas party, should contain more than the basics i.e. venue, time, etc. In addition to attaching your Christmas party policy, state clearly that this is a work-related event, outline the running order for the evening and highlight when the party will officially end

• Provide Transport

Remember you have a duty of care to staff. If the party is held away from the office, then you have a responsibility to ensure your employees get to and from it safely. The best way to do this is to arrange transport on their behalf. This again should be communicated prior to the party so everyone is aware of the where, when, who and how of what’s been organised.

• Disown the afterparty

Christmas party after-parties, where groups of employees may decide to keep the festivities going into the early hours, are not uncommon. As am employer you must make clear that anything employees arrange beyond the official Christmas party is not endorsed by the company, that it is outside the course of their employment and they are responsible for their own actions.

• Beware the free-flowing booze:

Very often, Christmas party behavioural issues can be directly linked to the amount of booze that’s been consumed. Alcohol reduces peoples’ inhibitions, leaving them more likely to act in ways they never would when sober.
To avoid such incidents don’t encourage mass consumption of alcohol. That generally means no free bar or some form of limit on the number of drinks per person. This will decrease the chances of accidents, fights and unsolicited sexual advances as a result of drinking. If needed, be prepared to tell individuals to stop drinking if they start to appear too drunk or rowdy.
Despite even the best laid plans, things can be said and done that need to be addressed. If you find yourself in this unfortunate situation, do not discipline any employees at the party itself as this could cause further issues on the evening. Send the person at fault home if necessary and deal with the incident when you are back at the office.
 
Most importantly, remember this is a time to show your appreciation to your employees and get to know them beyond their day-to-day office roles.

​A recent survey by ADP revealed a one in three UK staff believe their job will be automated in the next decade and a tenth expect to be replaced by robots within the next two years. Despite this, 49 percent feel their employer isn’t equipping them with the skills to succeed in the digital age.  
 
It’s an issue that’s mirrored here in Ireland. In addition to the influx of global tech companies, more traditional businesses are also progressing towards more tech enabled practices and processes. However, when you look closely at their digital transformation strategies, the human element is very often overlooked. A 2019 study by IT firm Econocom, showed that almost a quarter (23%) of failed digital transformation projects were the result of a lack of skills.
 
Despite this, businesses across Ireland continue to highlight the ‘talent crunch’ – acquiring and retaining the right talent, with the right skills – as one of the greatest challenges they face. Time and again the issue takes centre stage at conferences, filling up column inches in the papers.
 
It begs the question, if organisations are struggling to source the skills they need externally, why don’t they invest in reskilling and upskilling those whose jobs are most exposed to automation? While the terms have different meanings, for the purposes of this article they will be used interchangeably , under the broad definition that investment is being made to develop their skills for the digital era.
 
Here are some helpful tips to future-proofing your workforce and filling your current and future skills gaps.
 

1. Align your people and business strategies

Very often leadership teams are so focused on developing and executing the business strategy, that they forget to factor-in the people who will deliver it. As a result talent acquisition tends to be a reactive exercise, where roles must be filled urgently as the need for specific skills or greater resource becomes apparent.
 
By taking time at the outset to understand the skills you need today and in the future to deliver the those business plans, you will be better equipped to spot the current gaps and implement a more structured approach to talent management.
 
Remember, while automation technology may make a number of labour intensive activities redundant, it also creates new job opportunities. The technology needs to be managed and maintained. Depending on the industry, there may be compliance requirements that necessitate human oversight. These and any other factors need to be addressed in the planning phase.
 

1. Assess and identify those who are ‘upskillable’

Despite our very best intentions, some people may not be suitable for reskilling and technology focused training. However, as employers it is our duty to assess, without bias, the workforce and identify those with the right aptitude and attributes, to succeed, whether it be as coders, testers, IT support, and so forth.
 
There are countless types of assessments available online. Which ones you choose will depend heavily on the skills you’re seeking and the traits you’re looking for.
 

1. Map out a clear development plan

Once you’ve identified the most suitable candidates, it’s important to take the time to sit down with them individually and create a clear, personalised development plan with them. This promotes on-boarding and engagement, by helping them see the long-term career opportunities that await them, while at the same time, allowing you to forecast their suitability for specific business tasks.
 
Such an approach also helps avoid a common training and development mistake – the one-off workshop. The vast majority of people require multiple touch points, involving different sensory stimulus to learn effectively. As such, it has been shown that the best training programmes are comprised of engaging online and in-person elements, where the majority of the course content has practical, real-world applications. Like a pilot learning to fly, giving them a safe simulation to build their skills and confidence, will best equip them for deployment within your organisation.
 
Learning and development is an incredibly complex area of HR, and it’s no surprise that an increasing number of businesses are appointing dedicated L&D managers. Over the coming weeks and months I plan to expand on a number of the points made in this article, in the hope that it will provide a useful resource for those interested in getting the very best from the employees.