As the pandemic has swept the island of Ireland, many businesses have been forced to alter their operations, with workers given laptops and applications like Microsoft Teams, Zoom & Slack. Despite this investment, technology only works if your staff can get the full utilisation out of it. Worried about how to get the most out of your staff during lockdown? Here’s how your HR team to best communicate any technological changes during this period and how to get the most out of this new technology.
Staff Challenges with Technology
Until only a few weeks ago, much of the Irish workforce had never even considered working from home before. Perhaps many thought it simply wasn’t possible. Nonetheless, your colleagues have been given the challenge of learning the discipline of working daily from home, and with this, adapting to the new technologies enabling this.
Whether this takes the form of live chat features, video calls through to using workplace programmes remotely, many of your colleagues may feel daunted by this.
It's important to understand these issues and understand how colleagues of all ages may feel overwhelmed by this new way of working coupled with the challenges that the current environment also presents.
With an abundance of ages, cultures and creeds, your staff and their experiences of this type of working may be very different. To get the most out of your staff during this period, it is paramount that they can maximise the capability of the technology brought to them.
Maximising Technology’s Capability
1. Engage staff from the beginning
Picking the right technology can be a difficult task. You need to find what will work for your operations and your staff, as well as your business’ purse.
Engaging staff in these challenges and adaptions from the beginning will make all the difference. Use your HR team to chat with colleagues, understand their daily tasks within their job roles and what they would like to see or use during their time under lockdown. Perhaps they have used a certain application or brand in a previous workplace or personally; certain operations might require certain applications that are a must-have to work efficiently remotely.
Speaking with colleagues before you invest & make decisions will help your performance during this stressful period and make it easier for staff to adapt this new working from home culture.
2. Provide the right resources
After speaking with colleagues and considering what you, as a business, needs, you should be in the perfect position to provide the right resources.
Training programmes that can be delivered remotely on these new technologies and applications will ensure staff are clear on what work you expect to be delivered. This will ensure they know how and when to use new applications, and maximise the potential for your business.
Sometimes too much information is just that – too much. It is easy to throw every resource or bud of information that you may feel be useful to some colleagues, but this can easily overwhelm. Remember – for many of your colleagues, this could be the first time that they have attempted to work from home. Amidst children who may be off school, caring duties for older dependents or partners who are simply off for the day, your colleagues will face many distractions and challenges during this ‘new normal’. Ensure you ping the right resource, not every resource, to your colleagues.
3. Monitor & Review
Lastly, there’s always room for improvement. To measure this, ensure you are continually monitoring. Whether this is through your own department or through your management team, continue to gather feedback from colleagues. Check out what is and what isn’t working, what you are getting from these new technologies and applications, and what could be maximised further in order to get what you have invested in.
Reviewing your new work from home practices will help set up a future model for your business which may aid change in the aftermath of this pandemic. Most importantly, reviewing these practices can greatly improve the short-term results for your business and your customers or clients, ensuring present day performance isn’t hindered by our present-day pandemic.edit.