​A few months back, I introduced a topic that is ‘hot’ in the current HR dialogue: the need to futureproof your workforce for the digital age, and in particular, the need to upskill staff.

Over the coming weeks, we’ll be diving deep into upskilling for the future, the barriers businesses currently face, and what Ireland’s organisations, large and small, need to be focusing on in the short and long term if they are to succeed in the future digital age.
 
Digital Transformation: What Exactly Is It?

One of those phrases that sounds informative yet says very little, it can be easily summed up as a process of digitising all methods and applications for working within a business. From placing all systems onto a cloud, to swapping out the monitors for laptops which enables remote working, and everything in between.

While it can be said that many businesses throughout Ireland have certainly started on a path of Digital Transformation, by no means has this been successful. Rather, the very thing that it is meant to be helping is the same thing hindering its success – people.
 
People – The Failure of Digital Transformation

Technology, no matter what it is, can only be as good, as helpful, as effective, as the people using it. In 2020, Ireland’s workforce is bigger in demographics than ever before, with more generations than ever before working alongside each other. With different age comes different experiences, different abilities and different attitudes to this ever growing digital revolution in Ireland’s workplaces.

Many Irish businesses have plugged their resources into providing the latest technology to their workforce in an attempt to keep them engaged and to keep the organisation ahead of competitors. But what is the use of this tech if no one knows how exactly how to use it? Have any businesses actually asked their workers if they are comfortable with this introduction?

Failure to consult workers has most likely resulted in poor attitudes towards this technological drive, regardless of age. Instead of making jobs easier and work more efficient, the view in your organisation may incline towards technology as a hindrance and as a threat to work as we know it.
 
But What Can You Do to Reverse These Attitudes?
As the saying goes, often it can be a case of ‘What is done is done’. By introducing a rapid flurry of new technology without instruction or explanation, your workforce may feel that their jobs are at risk or may feel overwhelmed by the pressure of ensuring that they can use this tech efficiently. Not only could this impact your talent retention or workforce morale, but it puts your business at high risk of a cyber security breach. What if something that is meant to be secured within a cloud is shared to the public by a staff member? Or a staff member uploads content that could harm your hardware?

Do not threat – get your Digital Transformation on course for success and avoiding failure via human error with these simple steps:

• Communicate from The Inside Out

In an increasing competitive market, much of your budget and your time could often to be allocated to your external communications; PR, marketing & advertising.

But internal communications should come first – your staff should come first. Futureproofing your workforce can only be successful if you communicate all changes with said workforce appropriately. Whether this is through simple explanation via email, group workshops or 1-to-1's, however appropriate, elevate your HR team and communicate with all staff at all levels, and at all points of your Digital Transformation.

This will help to reduce staff fears and improve attitudes to technological change. Thorough explanation will provide context to staff and help to increase understanding, keeping staff onside and morale high.

• Show Some TLC – Train, Learn, Commit

​Staff should come first – any HR team would push this message. But don’t beat around the bush – put this attitude into action with a bit of TLC.

If you introduce a new programme, a new method or working or new equipment – train your staff! A futureproofed workforce will only gain success if they know what they are doing and why. Provide in depth training to ensure all workers can use new technology efficiently. This will highlight your commitment to their learning and development and guarantee that this new technology is used correctly for its intended purposes – to develop your business, improve efficiency, increase productivity and provide staff, not machines, new opportunities.

• Give A Little, Get A Lot

​It is not enough to just provide initial training or communicating briefly at the beginning of this Digital Transformation. It is much more a case of ‘giving a little and getting a lot’.

Ensure you have the necessary resources in terms of money, time and staffing to ensure that all workers are constantly refreshed on any new programmes, applications or wider technology within the workplace.

Host regular workshops to facilitate staff discussion on the effectiveness of new tech developments – this gives you an opportunity to get real feedback from the foundations upwards on what digital solutions are working and what is not. This will also give management and HR the opportunity to assess whether your people are using technology appropriately and whether there is any risk of more ‘human error’ occurring.

By consistently giving a little, onboarding your workers into a digitised, futureproofed organisation will and give a lot in the long term.

Faced with an array of HR challenges, it can be easy for businesses to focus on areas other than senior leadership when seeking the source of an issue.
Absentee leaders have been highlighted as a detriment to a workforce, with employees criticising this type of leadership more so than other forms of poor management.
This article focuses on the impact that absentee leadership can have on an organisation, and how companies should avoid it.

What is an Absentee Leader?
In short, an absentee leader is in the office in body but not in mind or spirit.

A recent Forbes article described absentee leadership as ‘emotional disengagement’ with their role and purpose.
While this ‘leader’ may be present, their lack of guidance or advice to staff as a mentor and management figure can make a lasting impact on their team and company.

While troublesome staff members are often guilty of disciplinary-worthy actions, absentee leaders can often become detrimental for an organisation on a long-term basis.

Whether it’s frequently cancelled meetings, multiple unanswered emails or little to no feedback, a leader who maintains an absent attitude to their role, their staff and their organisation can leave a lasting impact.

How can Absentee Leaders Impact their Staff?
Just as absentee leaders project a poor attitude, fellow staff can become demotivated towards their work or their role within an organisation. By not receiving appropriate feedback, staff may struggle to imagine a future within an organisation.

Not only can their own staff become impacted, but fellow senior leaders may be forced to pick up an absentee leader’s workload. Other managers who may also be causing trouble in more obvious ways will be focused upon, allowing absentee leaders to continue their poor management, leading to consequences for an organisations in the future.

What about Organisational Impact?
Poor management from an absentee leader may take some time to impact an organisation, but the consequences can be bad news for any company.

With demotivated staff comes an unproductive organisation. The Workforce View in Europe 2018 found that absentee leaders were one of the worst causes of unproductivity for organisations.

As staff become disenchanted with an organisation and how it is managed, many may consider or follow through leaving. Not only will this result in a loss of talent, but a company could face significant skill shortages.

An organisation’s performance will also inevitably suffer. While some managers face criticism for ‘micromanaging’, absentee leaders can lead to a toxic reduction in an organisation and its standing with its publics.

How can Absentee Leaders ruin your Organisation?
Hogan Assessments CEO Scott Gregory has shed light on the top five ways that an absentee leader can affect, or even ruin an organisation.
With a simple infographic, the consequences of failing to deal with absentee leaderships are plain to see.

​If an absentee leader fails to ensure staff are certain of their role and purpose, this will affect organisational productivity in the near future. By failing to provide feedback, absentee leaders can cause uncertainty for staff on their own performance, and their responsibilities within their own roles.

Other ways in which an organisation may be ruined by absentee leadership is increased employee dissatisfaction and staff turnover. A lack of feedback or understanding can lead to demotivation. In turn, staff will seek career fulfilment elsewhere, affecting an organisation’s ability to retain talent and superior performance over competitors.
Absentee leaders can cause further stress for staff. As job dissatisfaction rises, staff burnout can become inevitable, affecting staff health as they tackle increasing workloads as a result of frequent staff turnover. 

What should you do about it?
Absentee leaders are clearly toxic for any organisation and its staff. If their own leadership is not engaged and ready to serve their purpose, other staff will become demotivated and follow suit. As job dissatisfaction increases, staff turnover will follow, leading to skills shortages and performance reduction.

Organisations should protect their own reputation amongst both internal and external publics. If an absentee leader is identified, an organisation should strive to understand why they disengaged in the first place and work to motivate this person towards their role and purpose with an organisation.

By taking a top down approach to this HR issue, organisations can ensure their success continues, and that all staff are certain and motivated towards their roles.

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Today’s employers are becoming increasingly aware of the importance of employee morale to their company. Instead of ignoring issues with team members, they are implementing ways to enhance overall employee satisfaction. One of most popular tactics is promoting creativity in the workplace. Here are some ways to use creativity, amongst other methods, to ensure your team members are in it for the long run.  
​
Encourage collaboration
As a leader you should always be looking for ways to increase communication in your company. Frequent interaction will give employees a chance to get to know each other, resulting in a positive working environment. Importantly, greater collaboration translates directly into greater creativity and better problem solving thanks to the multitude of ideas and perspectives available.
 
Give workers a voice
Most workers lose satisfaction because they are made to feel unimportant or their voices can get drowned by other more extrovert personalities. Some of your employees will have ideas they don’t feel confident enough to share. Encouraging them will bring those ideas to the surface and some of them may be revolutionary to your company. One of the main reasons for lack of creativity is because it isn’t heard, so listen up.
 
Organise work stations so that your team are in close proximity, allowing them to converse. Creating a party for each employee on their birthday or milestone in their life such as an anniversary or engagement celebrations will be appreciated by your workforce. Don’t forget to arrange out of office events, including after work drinks, networking events or volunteering programmes.
 
Promote health and wellbeing
Bad health will negatively affect your workers motivation, denting your company culture. Start by educating employees on the importance of maintaining good health, provide books or organise talks.
 
Ensure your office is fully equipped with a fully running kitchen, have a microwave and fridge so that workers can bring in ready prepared lunches. Add a touch of creativity by organising health company competitions, for example have employees aim to lose a certain amount of weight and whoever loses the most wins a prize.
 
Don’t only focus on physical health, highlight the importance of mental health as well. Organise a weekly company counsellor to employees that may be highly stressed either in their work or personal life. Offer a discount for the local gym, exercise releases endorphins that helps both physically and mentally. This is important, a healthy employee equals a healthy working environment.  
 
Offer Flexitime
Flexible working hours and working from home options will accommodate all workers who each have different situations. Allowing a flexible schedule will increase overall productivity and gives increased job satisfaction, as it allows employees to get their work-life balance organised in a way that suits their lifestyle.
 
Allow regular breaks
Giving employees the freedom to take breaks will boost their productivity levels. Adding breaks into your work culture helps workers approach tasks in a calmer, but productive way. They can take five minutes out when feeling stressed about a looming deadline or project, which will help get their creative juices flowing again. 
 
Having a creative team is important for your company, so if you want to have a productive, motivated and insightful team of workers, follow these tips to ensure everyone is at their creative peak.

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The number of different work arrangements that are on offer to employers and employees at the moment is striking. Whether it’s to enable flexibility, cut down costs or maximise productivity, companies can choose from a wide range of work arrangements to find the most fitting and effective solution for their organisation. Equally, employees are keener than ever to work under arrangements that best suit their busy, fast-paced, daily lives.
 
In fact, one Fieldglass study on the future of work found that the average company’s workforce in 2015 was made up of merely 54% traditional, full time employees. In other words, almost half of an average organisation’s workforce consisted of employees working under non-traditional work arrangements. Of course that percentage is only set to grow in the future as the very nature of how companies are doing business continues to change.
 
This shift away from traditional work arrangements has significant implications for HR departments, and HR professionals should be well versed in how these changes impact the role of HR within your organisation. In this post, I will shed light on the different kinds of work arrangements becoming increasingly popular among companies, and more importantly look at how and why HR departments should be managing them.

First of all, what are the most common work arrangements?
  
Aside from traditional full time employment, there is a wide range of different work arrangements that HR professionals need to be prepared to deal with. These include, but are by no means limited to:
 

• Contractors/Outsourcing
• Remote Workers
• Freelance Workers
• Temp Staff
• Part Time workers
• Job Sharing

 
These varying work arrangements are changing the way in which HR professionals are operating in an organisation. In light of this, here are a few of the most important points to consider:

1. New roles, responsibilities, and job titles - take note.
 
With new work arrangements come new roles and job titles. As HR professionals are often responsible for hiring and on boarding, it is vitally important that any new or differing roles and responsibilities are fully understood and can be relayed with confidence to any prospective hires. Even HR itself has undergone a rebranding in many organisations, with some companies preferring to call the department ‘People Operations’ or even “Employee Experience.”

In addition, HR professionals can and should have a say in what kinds of work arrangements might be best for their organisation. Hiring contractors may be the best way to tackle a 6 month project, while taking on a freelance worker could be most suitable to fill a maternity leave role – whatever the situation, HR professionals are well placed to advise on work arrangement issues for the benefit of the company as a whole. This further reinforces the need to have HR professionals at a senior management level to help advise and offer suggestions on crucial structural management issues.

2. Developing your organisation’s culture just got harder.
 
With a vast array of work arrangements available to employees and employers, HR has a tougher job than ever to harness a strong, uniform company culture throughout an organisation. Tough as it is, a company culture that respects and recognises the differences in employee work arrangements across the board is vital to the smooth running of a business, and for attracting top talent. Integrating traditional and non-traditional work arrangements into one clear, strong and fair company culture is a central, albeit new, role of HR professionals nowadays – failure to do so may damage company reputation and decrease employee satisfaction.
 
3. Increase in trust needed – especially with remote workers.
 
While building trust among employees and HR professionals has always been at the forefront of HR responsibility, it is even more crucial when companies offer a mixed bag of work arrangements. For example, many companies, especially start-ups, benefit from hiring both freelance and remote workers. This arrangement calls for clear and precise delegation of tasks, a high level of communication between employee and employer (often facilitated by HR) and of course, huge amounts of trust in your employee that the work will be done, and done to a high standard. HR must focus on developing and building that trust, while also acting as an intermediary for employers and employees, wherever they may be working from.

4. Teamwork has never been more important

Finally, it goes without saying that teamwork is key when it comes to ensuring that all types of traditional and non-traditional work positions meld together effectively. Businesses may want to consider implementing cross-functional teams that can act as go-betweens for employees working under different arrangements. These cross functional teams may be included as part of the HR department or managed by HR professionals – as always, it’s about finding what works for your organisation.
 
The role of HR professionals is constantly changing – but one role that will never change is the need to keep on top of changes in industry and react accordingly, for the benefit of employers and employees alike.

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Communication – clear and concise – is undoubtedly one of the most important aspects of a business. Without the ability to interact in meaningful, precise ways with customers, consumers and companies, businesses are likely to struggle. We, as HR professionals, understand how communication shapes not only how a business runs, but also employee satisfaction and employer branding.
 
While everyone can agree on the necessity of effective communication in the workplace, the style and substance of that communication varies greatly from company to company and, indeed, department to department. Let’s cut to the chase. Put simply, there’s too much jargon used in our workplaces today and it’s having a detrimental effect on employee performance, engagement and possibly even talent acquisition. Let me explain.

What is Workplace Jargon?

‘Blue-sky thinking,’ ‘drink our own champagne,’ ‘push the envelope’ - the list of idiomatic phrases commonly used in the workplace is seemingly endless. Jargon can be found in any business and is often used when there is a need to express a goal or an aim. We have all at some stage come in contact with, or used – willingly or unwillingly - jargon in the workplace.
 
Of course, it’s not always a phrase – it can also be a single word. Synergy, for example, is a term that is often bandied about in business as a flashy way of referring to good cooperation. Just so that we are all on the same page (excuse the jargon), here are definitions for the first three terms:
 
Blue-sky thinking: An idea or vision that doesn’t necessarily have a practical application.

Drink our own champagne: Seems to be a very convoluted way of saying a business will use the same product it offers to its customers.
 
Push the Envelope: To go outside of ones comfort zone.

While this may all seem a little pedantic, the truth is that workplace jargon can have a negative effect on your business, precisely because of its lack of substance.
 
What’s the Problem With Jargon?
 
If, like me, you didn’t know what one, or more, of the last phrases meant, well, that’s exactly the problem with workplace jargon. With so many different words and expressions being used in the workplace, and on company websites, it can be very hard for anyone – be it a customer or an employee - to discern exactly what is being said. This lack of clarity has the potential to create all sorts of business problems.
 
Firstly, employees can get so caught up in the use of these words or phrases and the meaning behind them that the fundamental task at hand is forgotten. Take brainstorming as an example. It’s all well and good having a ‘brainstorm,’ but what is the actual purpose of it? Make sure buzz words are at least substantiated with real, clear and easily understood aims. Don’t get caught up in the jargon and loose sight of what’s really important.
 
Secondly, abstract buzzwords tend to lose people’s engagement and can even make them more sceptical about what you are saying. It makes sense. The more phrases used in a meeting or on a website that are complicated, convoluted and rife with jargon the less likely you are to either understand or even continue listening to what is being said.
 
Finally, in HR, especially when dealing with contracts, disciplinary actions and dismissals, language is crucially important. In the worst case scenario, using the wrong language, interacting in the wrong way, or trying to be smart with buzzwords, could land an employer facing an unfair dismissal charge. Especially if the employee has not fully understood why they are being dismissed. In a nutshell, workplace jargon clouds real meaning, and may even be used as a tactic by an employer who is trying to avoid saying things straight. Be on the look out – don’t let people’s workplace jargon pull the wool over your eyes.
 
What Can Be Done? 
 
Workplace jargon can be tough to get around. The most obvious way of overcoming the buzzwords is by ignoring them. However, ignoring can only go so far, because, to a certain degree, employees have to listen in order to do be doing their jobs effectively.
 
Therefore, perhaps the best way to combat workplace jargon is to demand clarity. Do not let workplace jargon get to you, ask questions relentlessly and ensure that goals and tasks are adequately defined. Maybe then, those who use too much workplace jargon will get the picture and cut it out. After all, the less abstract the explanation, the more concrete the action.

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​Zero hour contracts have received a great deal of media attention in both the UK and Ireland recently, and rightly so. While unemployment statistics are often cited and analysed, there is an increasing understanding of the need to look into exactly how people are employed rather than simply whether or not they have a job. It is essential to shed light on different types of contracts that are being issued to employees, not least to ensure that their rights are protected. So, what exactly is a zero hour contract?
 
In a nutshell, zero hour contracts are working arrangements wherein an employee must be available to work for a certain number of hours each week, yet employers do not have any obligation to give any hours to the employee. Employers, particularly those in businesses that experience seasonal highs and lows, tend to use zero hour contracts to increase flexibility and limit their commitment to employees.

While there are fewer employees on zero hour contracts in Ireland, it is estimated that a massive 1.4 million people are working on these contracts in the UK. Many employers have been criticised for taking advantage of employees by using zero hour contracts, as they offer next to no financial security for workers and can make achieving a comfortable work-life balance very difficult. In light of this, the Irish government is proposing a number of changes to the current legislation in Ireland that could impact both employees and employers. In this post I will discuss the current situation regarding zero hour contracts in Ireland, outline the Government’s proposed changes and detail their possible effects on Irish businesses.

The Current Legislation
 
Unlike in the UK, employees in Ireland who are on zero hour contracts are protected by the Organisation of the Working Time Act 1997. There is little more frustrating for an employee than being contractually obliged to work, yet not being given any hours. In order to protect employees on zero hour contracts falling victim to this, Section 18 of the Organisation of the Working Time Act states that an employee in this situation is entitled to be paid for 25% of the hours which they were required to be available for, or 15 hours pay – whichever one is less.
 
This at least ensures that employees on zero hour contracts are guaranteed a pay cheque, regardless of what hours their employer gives, or doesn’t give, them. It is important to note that Section 18 of this act does not cover ‘casual’ workers who are not contractually obliged to accept work from their employer.

What Changes Are Being Proposed?
 
In order to further strengthen protection for zero hour contract workers and boost their entitlements, the Irish government plans to make it illegal to hire an employee on a zero hour contract and give them no hours at all. Furthermore, in the event that a worker is called into work and does not receive the hours expected, they will get a minimum payment of three times the minimum wage or three times the rate stipulated in an Employment Regulation Order.
 
Finally, under the new proposals, employers will have to be much clearer about the terms of employment given to an employee. In fact, employers will be required to provide, in writing, five core terms of employment. This will include outlining how many hours the employer expects an employee to work in a given week.
 
How Will Employees and Employers Be Affected?

Clearly, these proposed changes are positive for employees, giving them increased financial security and more entitlements under zero hour contracts. However, employers must understand that the proposals could mean much more bureaucracy and a greater need for due diligence when it comes to employee management and drawing up contracts. Failure to properly understand and comply with any legislative changes that come into place could put employers at risk of criminal prosecution – all the more reason to keep a close eye on the status of the proposals and react accordingly.

Importantly, zero hour contracts suit certain employees and employers, especially due to their flexible nature. That being said, it is vital that businesses are transparent about the work contracts they are providing and that those contracts meet all legislative requirements. Keeping on top of changes in employment law is part and parcel of running a good, ethical business.
 
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Everyone loves job perks. From flexible working hours to bring your dog to the office day, to free lunches, there are a whole host of incentives employers can offer their employees. Not only do incentives increase employee engagement and satisfaction, they are vital when it comes to promoting a creative and open company culture.
 
That being said, with so many different companies offering up a wide range of perks, it’s hard to know what to roll out to employees that’s both different and genuinely beneficial.  Of course, there are the old classics – commission, bonuses and flexible work arrangements. However, while these incentives are always welcomed, nowadays, more and more employers are looking past financial perks and coming up with more innovative, personal and carefully thought-out ways to encourage and reward their staff. 

So, here are 5 original ways to incentivise employees that you may not have thought of before:

1. Reward Wellbeing

Providing free or discounted gym memberships for employees is becoming more and more popular, especially as companies realise that a healthy workforce is likely to be a happier workforce. However, some companies are going a step further when it comes to rewarding wellbeing.  Online mattress maker, Casper, actually pays employees 2 US dollars a night for getting a good sleep – which is tracked by a fitness app called IncentFit. While this may seem over the top, there’s no arguing the need to be well rested in order to improve productivity.

In addition, there are a number of organisations, Casper included, which actively pay employees to exercise. While the monthly pay for exercise at Casper is capped at $130, this is nevertheless a great way to incentivise staff to get fit. Tech giants, Microsoft, have a similar set up - offering employees money to spend on fitness related activities. Who knew it could pay to burn calories?
 
2. Think of the Foodies

On the other hand, if exercise doesn’t incentivise staff, food will. When it comes to food perks, employers can put on quite a spread. Companies are offering free lunches, healthy breakfasts and fresh fruit all day every day – not only helping employees bond, but also ensuring they enjoy a healthy, balanced diet whilst in work. Of course, there are ways to get inventive with food incentives. Brunch on a Friday, a buffet to cure the Monday blues, or as Online Media Company, Thrillist, does, offer up an extravagant breakfast when a big deal is closed – there’s no limit to what companies can serve up. Now there’s some food for thought.

 3. Paid Birthday Holiday and Unlimited Annual Leave
 
Nothing says a company appreciates you quite like giving you your birthday off – especially when it’s paid! While it’s only one extra day of holiday a year, workers appreciate being given time off on special days to spend with family and friends. Believe it or not, there are in fact some companies - Netflix and Linkedin for example - who offer unlimited annual leave. Having a policy like this allows workers extended time to travel overseas or spend time with their families at particularly important moments and can be a very attractive proposition for those seeking a better work/life balance. Of course, employees must ensure that the work is covered while they are gone. It’s also equally important to make sure what you are offering is available to everyone to avoid facing a backlash from employees who feel they are discriminated against with regard to incentives.

4. In Office Yoga and Massages

Everbright, the event management company, believes that people who are working non-stop aren’t good employees as their productivity levels sink if they are over worked. So, to combat this, some companies encourage employees to take 40 minutes out of their working day for in office yoga, or a massage. A nice idea, especially if you have been sitting at a desk all day.

5. Free Beer
 
Yes, you read that right. Some companies actually offer free beer to their employees. Obviously, this takes a great deal of trust between employee and employer, but if managed correctly, it can be a nice perk – especially at 5pm on a Friday afternoon. Of course, it doesn’t have to be beer - staff could be offered smoothies or milkshakes to give them an extra boost throughout the day.

It goes without saying that not all of these perks are suitable for every organisation. Equally, original, innovative perks shouldn’t be limited to start ups or tech companies. The key is to get a feel for your workforce and offer what’s right for them.

There’s no doubt that original incentives are a great way for an organisation to stand out from the crowd. Not only do they get people talking, if they are well thought out, they have the potential to attract employees that are a great cultural fit for the organisation. However, always remember that when it comes to building a strong company culture, incentives and perks aren’t everything. Creating a meaningful culture that resonates with your employees and has the core values of the business at its centre is essential and will ultimately attract, and retain, talent much more effectively than a free lunch.

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Flexible working hours are all the rage. Nowadays, perhaps more than ever, workers are constantly trying to juggle work/life commitments. Offering flexible working hours is one of the most effective ways to help employees enjoy a healthy work/life balance. Both employers and employees are benefiting more and more from flexible working arrangements, which can increase productivity, promote happiness in the workplace and generate a strong company culture.
 
As work becomes more feasible from a laptop or tablet and many employees, especially millennials, prefer being given the choice to work remotely, it is becoming increasingly more popular, sensible and beneficial for employees to offer flexible work arrangements. Currently, however, there is no Irish law in place in that allows all employees to apply for flexible working arrangements, unlike in the UK. Instead, here in Ireland, flexible working hours are at the discretion of the employer.
 
A few years back I wrote an article offering up 5 points to consider regarding introducing flexible work arrangements. Since then, many more people have either opted for, or are considering, flexible working arrangements and the number is only rising.  So, it’s time to revisit this hot topic and shed some light on the types of arrangements employers and employees might wish to consider.

What are the Options?

There is a whole host of ways employers can offer flexible work arrangements. The key is to choose the policy, or indeed policies, which best suit your organisation and its needs. Here are a few of the most common arrangements companies may choose to offer:


Flexitime: Flexitime allows workers to work when they want, so long as they complete the total number of hours they have agreed to. In other words, instead of working a regular 9am - 5pm, employees may want to work 8am-4pm or 10am - 6pm to allow them to better manage other commitments. From an employer’s point of view it’s like saying, “I don’t mind when you do the work, as long as it’s done.”

Compressed Hours: Slightly similar to flexitime, however under a compressed hours arrangement, employees are likely to work longer days in order to make up the hours to take one day a week off. Again, as long as the agreed hours are completed, employers are happy.

Job Share:  Job sharing is perfect for those people who wish to cut down their hours and become part time workers. Of course, it relies on finding someone else in your organisation who wishes to do the same thing and communication between the two parties is essential to ensure workers are on the same page and tasks are not being done twice.
 
Contracted Home Hours: This is becoming more and more popular, especially for those people with young families. Working from home allows employees to avoid potentially costly commutes, and with personal laptops being used more and more for work, there’s no reason why contracted home hours can’t work for those who desire it.
 
The Super Flexible: This arrangement, although perhaps the least common, is definitely worth mentioning. Some organisations, particularly start-ups, operate a very flexible arrangement with their employees wherein they can work from anywhere, at anytime. Again, there must be a commitment to the number of hours completed and strict deadlines should be in place to ensure work is completed on time.
 
One final point for employers to note is, whatever arrangement, or arrangements you opt for, make sure it’s available to all employees. Do not give preferential treatment to one employee over the other, unless there are extenuating circumstances, as this can create an imbalance in the workforce and leave some employees feeling dejected. Importantly, flexible working hours are not for every organisation, nor are they for every employee, so consider carefully what’s right for you and your company.
 
The fact of the matter is that everyone works differently. Some people prefer to be in an office environment, bouncing off other employees, others prefer to work late in the evening from the quiet of their own home. Finding out what suits your employees best and gives the best results for your business is a tricky, but worthwhile task.
 
At the end of the day, when it comes to flexible working arrangements, it all comes down to trust. Employers need to trust their employees to get the work done effectively and to the best of their ability, regardless of the arrangement they have.

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Last year I wrote a blog highlighting some of the key issues employers should be aware of when it comes to incapacity dismissal and noted that, in 2015, sickness absence cost employers in Ireland a massive €490 million.
 
A recent case in Ireland - wherein the Labour Court overturned a €17,000 award by the Workplace Relations Commission (WRC) to a former employee of Dunnes Stores who was dismissed after a period of absence of three years – has prompted the need for a fresh look at the complicated legislation surrounding absenteeism.
 
Here at the HR Department, we would like to unpack some of the reasons why the Labour Court overturned the WRC award in this case. Hopefully this will provide some valuable tips and ensure employers and employees know where they stand when it comes to absenteeism.

So, here are three of the most important points to be taken from the Court ruling:
 
1. Employers are not obliged to ‘officially’ find out if someone is unable to work.

The court in this case ruled that if an employee is not fit to perform the duties they have been hired to perform, this can give rise to dismissal. While this may seem evident, what was important to note was that the court also ruled that it was not the role of the employer to establish if the employee could or couldn’t work.
 
Instead, as was the case here, the employer can simply believe the worker when they say they are unable to work.  In other words, an employer is not required to send an employee to an independent medical assessment if they believe the reason for incapacity is genuine.

2. Employees who are ill should, where possible, give an indication of when they may be back to work - otherwise they may face dismissal.

Should an employee be unable to work, it is imperative they try to indicate to the employer when they may be able to return to work. It is an employee’s duty to say when they might be able to work again and if they fail to do so, employers may have grounds to dismiss them. In this case, the court argued that the worker, despite having plenty of opportunities to do so, had not made it clear when she would be able to return to work, thus justifying her dismissal.
 
Clearly an employer can’t be expected to keep a position vacant indefinitely. Therefore, employees need to be diligent when it comes to keeping an employer up to date with their ongoing situation regarding their absence. Equally, returning to work after a long period of absence can be a tough and daunting task. Employers should consider ways in which they can help employees who are returning to work in order to make the process as smooth as possible. The key to avoiding problems here is both clarity and open lines of communication between employer and employee.

Finally, it is also worth noting that, under the Employment Equality Act, employers are obliged to make reasonable accommodations for staff with disabilities, and employees on long-term absenteeism could fall into this category.

3. Employers shouldn’t include maternity leave as a period of absence.
 
In this case, Dunnes Stores included the claimant’s maternity leave in its calculation of her three year period of absence – something which was criticised by the court. The critical point here, therefore, is that maternity leave, even during a prolonged period of absence, should not be considered ‘absenteeism.’ Also, with regard to maternity leave, employees should remember to apply in writing to your employer for maternity leave and give your employee 4 weeks notice before you wish to return to work. Clearly this needs to be a two-way street – employees need to inform their employers of maternity leave, and, in turn, employers must be astute enough not to include this as a regular period of absence.   

Absenteeism is a complex issue that can have the potential to lead to costly litigation if it is not dealt with effectively. This case goes to show how an employee’s continued absence, without specifying when they may be back to work, has the potential to lead to dismissal. The important thing to remember is that the more in touch an employer is with their employee (and vice-versa) the less likelihood there is of complications when it comes to absenteeism. It is beneficial for both employees and employers to be well versed in this area, not only to avoid complications, but also to harness a company culture and workplace environment that is as smooth, efficient and understanding as possible.
 
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3 Ways to Ensure Talent Retention in the Tech Industry

In the past few years Ireland has solidified itself as a global hub for technology giants. With Google, Facebook and Microsoft just some of the big names in the tech industry to establish offices here, it is no wonder Ireland has almost 140,000 people working in the high tech sector already.

There is therefore no doubting the need to attract more and more tech talent to meet the employment demands of the plethora of international tech companies now in Ireland. Add to that the possibility of an influx of workers coming to Ireland in the wake of Brexit, and Irish employers need to understand how to manage and maintain an increase in tech talent.

Attracting tech talent is only the starting point. It’s getting your tech employees to stay that is the real challenge. There is little more frustrating to a company than having to say goodbye to its best tech workers.

So, here are three tips to help your organisation hold on to your best tech employees:

1. Find the Right Fit

It may sound like a no-brainer, but taking the time during the hiring process to find an employee that is the right fit for your company will pay dividends. An employee who clearly understands their role and shares the values of a company is less likely to want to jump ship.
 
To get this right, it is important for employers to be very clear on job descriptions for applicants. Employers should include as much information about a new position as possible and make sure you have a clear company ethos – employees need to know what they are signing up for! Getting a solid fit at this stage will undoubtedly improve the retention rate of your tech staff. As the CIO of Ascential, Sean Harley put it, “if you hire well, the best talent pool is the one you already have.”

2. Communicate, Engage and Support

While hiring gets tech talent through the door, continuous communication, engagement and support will help retain your tech workers. ‘Talking to techies’ may have a reputation for being a daunting task, but it is an essential part of a successful workplace. Do not make your tech staff feel like they are on the periphery of the team – this is likely to push them away.

The tech industry, according to a recent Fortune 500 study, has the highest turnover of any other industry. Supporting your tech staff, through including them in high-level meetings or offering flexible working hours for example, is one of the best ways to make sure they don’t think the grass is greener elsewhere.
 
3. Provide Learning Curves

While financial incentives or an increase in pay may seem like a logical way to retain staff, it should not be considered a silver bullet. Often tech workers appreciate being challenged and allowed to innovate. Don’t be afraid to up-skill tech employees. Trust in the people you have to perform new tasks rather than always harping back to the lengthy and costly hiring process. You should find this will stimulate the mind of a tech worker much more while increasing their productivity and satisfaction. This is a two-pronged solution – tech employees will value opportunities to be more creative when given more demanding responsibilities and employers should see an increase in talent retention.

Let’s make no bones about it – the need for tech employees is on the rise across all industries. As more and more business turn towards digital, the challenge for employers is managing what may be an entirely new department in their organisation. One of the best ways to do this in general is through continuity. Continuity requires talent retention. The quicker tech staff are recognised as an integral part of your organisation, and treated as such, the more efficient and effective they will be. So, be diligent in your hiring, keep your tech talent happy and do your utmost to keep them on board - after all, you don’t know what you’ve got till it’s gone. 

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