As your company grows, everything becomes accelerated and that can mean losing sight of the bigger picture.
With 18% of workers reporting workplace absences due to stress, anxiety and depression, we must look internally to find the inner workings of the workplace which contribute to undue pressure.
The business process is the backbone of every company and if all levels of staff are not adequately in tune with what that is, it is liable to disrupt your staff’s well-being as well as your business prospects.
What state is your Business Process Management (BPM) in? How can HR help?
The In-Betweens of the Business Process
A business process is a set of linked tasks which culminate in the delivery of a service or product to a client.
Due to the connected nature of the business process which joins employee to employee and department to department, staff communication is key to upkeeping its fluidity.
Process maps are outdated in that they don’t draw attention to one of the best opportunities for communication; the hand-off.
Variation in the way processes unfold will require effective communication between the sender of the information and the recipient.
To avoid the inevitable frustration of lacking information, a hand-off agreement, devised by your HR department is advisable.
This is a document which clearly states what Person A should send to Person B to effectively communicate information which is essential to the completion of a task.
Curating all stages of the business process will protect your staff from excessive agitation and ultimately optimise your company productivity.
One way to plan the business process effectively is supplying staff with formal documentation which will act as a model for effectively managing tasks they undertake and pass on.
Creating a digital repository with information on all stages of work and the associated documents relevant to that activity offers clarity to staff about their allocated tasks.
By creating a shared space online where interactive resources are made available to staff, process ‘black holes’ in which the company is dependent on one individual for specific information are less likely to occur.
Having one authoritative source on the business process complete with a search option to locate specific information, your staff will have a key resource to draw upon in times of confusion. This will free up your HR team to focus on what really matters – your personnel themselves.
Strategic Leadership begins with a holistic approach to your business process.
Your vision can become intangible in the flurry of day-to-day work activity if it isn’t articulated effectively.
Clarifying your vision and setting short- and long- term objectives will help your staff engage with your process with your overarching business objective in mind.
You could consider writing a mission statement to make it easier for staff to keep your vision in mind during the business process, thereby improving its efficacy.
Leadership is about active involvement with the business process, but it is also about allowing others to take responsibility.
The business process is a stepwise operation for a reason; delegate to staff that you trust.
Rather than sending a request to an employee directly, delegate to the manager of the department to pass on the workload as they see fit.
They are likely to know more about the current strengths and workloads of employees and allocate tasks with those variables in mind.
Consider setting up a system of anonymous feedback or monthly one-on-ones between employees and managers; make a review of your business process management the norm.
The business process is the lifeblood of your company and requires care and attention to upkeep the quality of the product or service you wish to produce. Your HR department can help to deliver an effective process in line with your business strategy.
To avoid undue stress and tension among staff, create online resources which adequately explain the business process for staff.
By compiling a hand-off agreement, you can manage the transition of tasks between employees and forestall miscommunication and delays.
Finally, with great leadership comes great delegation; pass on responsibility to appointed managers to ensure that tasks are in the hands of those most equipped to complete them at any given time.
Updating your business process consistently will not only pay dividends for your productivity levels but also for your staff well-being.